Renting a property doesn’t need to be complicated, but it can feel that way if you’re not sure what to expect.
Below, we’ve answered the most common questions we get from tenants across Portadown, Lurgan and Craigavon. From viewings and applications to deposits and moving in, it’s all here.
If you can’t find what you’re looking for, just get in touch. We’re always happy to help.
Once you see a property you like, simply get in touch to request a viewing. We’ll arrange a suitable time and confirm all the details with you.
You don’t have to, but we’d recommend it. By registering with us, you’ll be the first to hear when new properties become available.
Register here to stay one step ahead
There’s nothing formal required, but it’s always helpful to come prepared with any questions you have about the property or tenancy.
Once you’ve viewed a property and decided it’s right for you, you’ll complete our online application form. We’ll guide you through everything we need.
Ready to apply? Start your application here.
We’ll review your application and, if everything looks good, move forward to referencing. We’ll keep you updated at each stage.
Register here to stay one step ahead
Every tenant goes through a full referencing process. This includes affordability checks, employment verification, previous landlord reference and a credit check.
Referencing usually takes between three to five working days, depending on how quickly documents and references are returned.
If referencing isn’t successful, we’ll discuss the next steps with you. In some cases, a guarantor may be required.
The deposit is typically equal to one month’s rent. This is held securely with the Tenancy Deposit Scheme NI and returned at the end of your tenancy, subject to the terms of your agreement.
A holding fee of £100 is required to secure the property while we process your application.
This allows us to take the property off the market and begin referencing. The £100 is then put towards your first month’s rent.
If you decide to withdraw from the application, the holding fee is non refundable.
Once your application has been approved, you’ll be asked to pay your first month’s rent and deposit before your move in date.
Rent is typically paid monthly by standing order. We’ll provide full details before your tenancy begins.
In the majority of cases your rent will include a monthly amount for the rates on the property.
Your landlord is responsible for insuring the building and their possessions but you will need to take out your own contents insurance.
It is your responsibility to ensure that your utilities accounts are set up in your name. It is a good idea to also take meter readings both when you move in and when you move out.
Before you move in, you’ll need to:
1. Sign your tenancy agreement
2. Pay your deposit and first month’s rent
We’ll guide you through each step so everything is clear and straightforward.
You’ll receive your keys and be provided with all the relevant information about your new home. We’ll also confirm how to report any issues and who to contact if needed.
Once your application has been approved, you’ll be asked to pay your first month’s rent and deposit before your move in date.
Rent is typically paid monthly by standing order. We’ll provide full details before your tenancy begins.
If you have a maintenance issue, the first step depends on how your property is managed.
If your landlord has instructed us to manage the property, simply contact our team and we’ll arrange for it to be looked after as quickly as possible.
If the landlord manages the property themselves, you should contact them directly using the details provided at the start of your tenancy.
Your tenancy agreement is a legally binding contract for a fixed term, so you are committed for the full duration once it has been signed.
If your circumstances change, please contact us to discuss your situation. In some cases, an early release may be agreed, but this is not guaranteed and will depend on the landlord’s approval. Please note that any early release will also be subject to associated costs.
Any changes must be agreed in writing by the landlord. Always check with us first before making alterations.
