Report a Maintenance Issue

If Orchard Lettings manages your property, you can report non emergency maintenance issues using our simple online system.

Emergency issue?  Please call us straight away.

Report a Maintenance Issue

If Orchard Lettings manages your property, you can report non emergency maintenance issues using our simple online system.

Emergency issue?  Please call us straight away.

Before you submit

Check who manages your property

If Orchard Lettings manages your property, use the form below. If not, contact your landlord directly.

Use the online form

Use the form for non emergency issues such as heating problems, faulty appliances, damaged fixtures, or general repairs.

Have photos ready

You can upload photos to help us understand the issue more quickly.

Check who manages your property

If Orchard Lettings manages your property, use the form below. If not, contact your landlord directly.

Use the online form

Use the form for non emergency issues such as heating problems, faulty appliances, damaged fixtures, or general repairs.

Have photos ready

You can upload photos to help us understand the issue more quickly.

Important - Emergencies

Please do not use the online form for urgent or emergency situations.

Gas Leak? Call 0800 002 001 immediately

Fire? Call 999 immediately

Major Leak or Security Issue? Call us on our out of hours number

Our out of hours emergency number is only available for tenants in properties we manage. You’ll find it on the Tenant Information Sheet provided at the start of your tenancy.

What happens next?

Submit your report

Tell us the details and include photos.

We review the issue

Our team assess the problem.

We contact you

We'll get in touch with the next steps.

Repairs are arranged

We organise the necessary work.

Submit your report

Tell us the details and include photos.

We review the issue

Our team assess the problem.

We contact you

We'll get in touch with the next steps.

Repairs are arranged

We organise the necessary work.

Ready to report an issue?

Use our online maintenance system to send us the details.  Please include as much information as possible so we can deal with your request efficiently.